Fixed price plan

Our Premium SupportPlan lets you budget for all your support needs.

The Fixed Price plan includes:

    • Your own support team
    • Unlimited telephone helpline
    • A standard 8-hour on-site response
    • Ability to specify 2, 4 or 6, hour call-outs*
    • Parts free of charge
    • Labour free of charge
    • Guaranteed loan machines
    • SupportPlan Review each year
    • Proactivity to prevent problems occurring
    • On-line support
    • Hotswap scheme for backup devices
    • Operating system support
    • 50% discount on one day of consultancy per year

* surcharged

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