What the facts say

Here's our track record - and it's pretty impressive

SupportPlan was founded in 1991 and, since that date, we have never missed a contract deadline.

Unlike many companies for whom support is just and add-on, we are totally dedicated to service. We train our engineers to the highest standards so that they stay at the forefront of IT support and technologies.

Here are the results:

  • All calls have a response within a maximum of 30 minutes.
  • We resolve over four out of five calls (80%) over the phone .
  • Of the remainder, over 80% are fixed on the first visit .
  • So only one call in 25 (4%) requires more than one visit.
  • Our average response time to site is under five hours for Premium SupportPlan clients within Central London.
  • Guaranteed response times of two, four or six hours can be arranged if required.
  • Parts that are needed are sent via courier to the client’s site, so that we can achieve the quickest possible fix.
  • Loan systems are also available.
  • We have met 100% of our response deadlines (since 1991)

More about our fix rate

More about response times

Over 320 satisfied customers


Partners & Accreditations

Going the Extra Mile for Our Clients