2021 - Mac Support London

HSBC CEO says “volatile” Bitcoin is “not for us”

Do you want to roll the big dice? HSBC says: no don’t do it. Even the Chinese Government want to look greener. HSBC will not be offering Bitcoin as an asset class anytime soon, according to comments made by the bank’s chief executive Noel Quinn. The British banking businessman, who was appointed CEO of the HSBC Group in March 2020,… Continue Reading

Microsoft officially acknowledges Windows 10X isn’t happening

Microsoft officials have admitted what leaked a week-plus ago: Its Chrome-OS competitor, Windows 10X, isn’t coming. Instead, some of the 10X technologies will be integrated into other Windows versions. On May 18, Microsoft officials acknowledged that the company isn’t going to release its Windows 10X operating system variant, as reported more than a week ago. Don’t be surprised if you… Continue Reading

Irish health service hit by cyber attack

Not even a four leaf clover has helped, just shows the ever present need for protection and backups Ireland’s health service has temporarily shut down its IT system after what it described as a “significant ransomware attack”. The Health Service Executive (HSE) said it had taken the precaution of closing down its systems to further protect them and assess… Continue Reading

IBM 2nm chip breakthrough claims more power with less energy

IBM says it has made a significant breakthrough in computer processors by creating a 2nm chip in its test lab. The process used to make computer chips is measured in nanometres (nm) – with a lower number usually signifying a leap forward. IBM claims its test chip can improve performance by 45% over current 7nm commercially available products. It… Continue Reading

Huge ransomware attack in United States

US fuel pipeline ‘paid hackers $5m in ransom’ Not an outside eastern block job this time, just the DarkSide of the force A major US fuel pipeline has reportedly paid cyber-criminal gang DarkSide nearly $5m (£3.6m) in ransom, following a cyber-attack. Colonial Pipeline suffered a ransomware cyber-attack over the weekend and took its service down for five days, causing supplies… Continue Reading

Microsoft to give EU business customers greater control over data storage

Engineering work is underway to make sure that by 2022, no data is routed outside of the EU Microsoft will allow European Union (EU) – based customers to store and process their data only within EU limits, rather than transferring it to other countries such as the United States. The plan dubbed the EU Data Boundary for Microsoft Cloud,… Continue Reading

Apple’s iMac to overtake HP and lead the All-in-One market

Which colour would you buy, Apple have announced after many leaks and some anticipation a new iMac Industry sources are predicting that Apple’s new iMac will overcome HP to lead the market in its field, but that’s based partly on-demand — and partly on the effects of the chip shortage. Apple’s new iMac may get the most attention, but it’s… Continue Reading

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Over 320 Satisfied Customers

I just wanted to say thank you for the visit today from SupportPlan. The engineer picked up many issues that we had outstanding and was professional and tireless! Really grateful for all his support and expertise today.

Beth, Operations Manager

SupportPlan has been a highly valued supplier to APR Communications, supporting our luxury PR agency from 1997 until 2018 when the company merged to become ANM.

We cannot recommend SupportPlan more highly. Not only have SupportPlan provided an impeccable service; they have also been a true partner of the agency providing excellent counsel re our IT requirements and valuable cost-saving advice.

The team are very responsible and always go the extra mile in providing technical solutions in a user-friendly manner.

We wish Lance and the SupportPlan team our best and have been honoured to work with them.

Annabel McAvoy, Managing Partner, APR Communications LLP

All unforeseen problems were handled smoothly and calmly with the expertise of the engineers…[SupportPlan] sold me solutions and not technology.

Reginald Thompson, Conran Design Group Ltd

SupportPlan are fast, efficient, friendly and very knowledgeable. They have resolved any problems I have thrown their way and in quick time. I would recommend them to any company.

Design Manager, Colliers International

I rely on SupportPlan. Even though I’m able to carry out certain tasks, it’s reassuring to know that SupportPlan is on the other end of the phone if I need them for back up.

Neil Hickford, Four IV Design

I work in a very busy marketing team. Knowing that SupportPlan are there to help us, in case of any problems has always been reassuring. They proved it one day when my Mac broke down as I was facing a tough deadline. Not only did SupportPlan swiftly replace the faulty computer, but their engineer also transferred all my files to the new Mac, enabling me to get back to work right away.

Claudia Mansaray, Marketing Communications Executive, Alzheimer's Society

I had the opportunity to work with your engineer via telephone today. I was so impressed with his helpfulness, knowledge and professionalism that I felt that I should send this email complement. Who ever hired him made the right decision. I will certainly be recommending your company to any other company I work with.

John McCrudden, MSc MCSE ACTC JNCIS-ER, "IT Infrastructure Specialist", Mitie Business Services

SupportPlan’s engineers have the knack for solving problems quickly by asking jargon-free questions that make a user feel like an IT expert.

Christine Holdforth, Manager, Corporate Publicity and Design Studio, Department of Education and Skills

SupportPlan is unusual in that the ‘top man’ is much more hands on with his clients than in other comparable organisations and is happy to step in when required. The engineers are responsive in a crisis and devote themselves to solving the problem efficiently.

Irena St John-Brooks, Managing Director, Pension Publications Ltd

SupportPlan are a rare breed in that they genuinely understand creative agencies and how we use IT in the business. They provide all our day-to-day IT support in a seamless and proactive way as well as advising us at a strategic level.

Financial Director, Salter Baxter

We were very impressed not only by the promptness of response but also by the consistency for the support…our Mac users were able to build up a strong working relationship with the regular team of experts from SupportPlan.

Richard Swann, IT Manager, Institute of Directors

I thoroughly recommend SupportPlan for whatever creative IT needs you may have…their expert knowledge is worth their weight in gold, let alone the service and range of services they back this up with. They are and always will be constant to my working life, as they have never let me down.

Neil Carter, Studio Manager, Penna Plc.

It’s reassuring to know that I have the breadth of skills of the SupportPlan team to back me up when I need them.

Gareth Perry, Group IT Manager, Eaglemoss

I have no hesitation recommending SupportPlan. They have maintained our computers for 12 years and they have ensured that any problems are resolved on the same day so we experienced as little down time during working hours. Their technicians are extremely knowledgeable and are always polite and helpful.

Maria Grasso, mgdc design consultants

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Our clients range from corporate giants, to hundreds of smaller businesses, many of whom rely on us to be their virtual IT department. They know we will never compromise on providing the right person for the right IT challenge and that’s why we’re the obvious first port of call when IT support is needed.