By proactively monitoring your server and all your systems and workstations, we will be able to tell instantly if there are any issues which need to be dealt with – often before you are aware of the problem yourself.
For example, we’ll know if your back-ups have failed, if your anti-virus software is out of date or if disk space is likely to become a problem.
We take the time to get to know our clients really well, so we’ll already have all the information we need at our fingertips and, because our monitoring is round-the-clock, we make sure there is minimum disruption to your working day.
The expertise of our team means we can fix the majority of problems remotely – 98% of issues can be dealt with online or with telephone support – and if we do need to visit your offices, one of our engineers can be there within just two hours, depending on your requirements.
