Macs have been the tool of choice for designers ever since they arrived on the scene in the mid-1980s. Tradition and technology, performance and style, plus the ability to seamlessly integrate with other Apple devices such as iPad and iPhone make them the ‘go to’ piece of hardware for most creatives.
When it comes to customer satisfaction and reliability, these superb machines consistently top the charts over their PC rivals, but there are times however, when problems occur and that’s when professional Mac IT support is needed.
Whether you’re a design studio, publishing house, marketing and public relations agency or simply a successful business with Macs at its heart – the creative industry is always going to be driven by deadlines.
Speed of response to IT-related problems is critical and that’s where Central London based SupportPlan excels. As Mac experts, we understand the systems and software (Adobe, Quark and Extensis etc), and are well-versed in specialist areas such as colour management, document management, backup and archiving, image and media libraries.
We offer services, support and solutions for Macs and, once you’ve logged a call, we promise a callback from one of our Apple-certified Mac engineers within just one hour.
They are experts at solving problems remotely – 98% of the time problems are fixed online – and, on the rare occasions that’s not possible, one of our engineers can be with you in as little as two hours to get you up-and-running once again with the minimum disruption.
Our value-for-money Premium Support Plan plan includes free labour and free parts and even guarantees you loan equipment in the event we need to bring your machine back to base. We also offer a flexible Pay As You Go service.
And of course, because our engineers are experts at Disaster Prevention and Recovery (link to page) and leave nothing to chance, they will make sure all your precious files are backed up, enabling you to put the finishing touches to the latest magazines, finalise that exhibition-critical artwork and dazzle the Twitterati with your latest designs.
